Attempting to cash in on: "social media," everyone's purported desire to belong (to a rewards program, a support club, a savings group, or what-have-you); businesses working online are cluttering the airwaves (the Internet is radio, after all) and making normal "business" nearly impossible, Recently I tried to get my AT&T U-verse account moved from one address to another -- online I needed my account access numbers, my hidden login, and lots of other crap to just get my service moved. Needless to say all that "info" is boxed and halfway between one address and another.
My first instinct is to drop this "system-cluttered" company for another one; a saner one; a simpler one. Hasn't the lesson of Apple computing made its way to AT&T yet --- user friendly, user friendly, user friendly. Technology is not God and it is not "dope," if put in the corporate hands of "dopes" like the online jerks at big companies.
There are multiple reasons why AT&T gets the incredibly BAD ratings it does get for customer service -- they suck at it.
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